Car Dealer Compliance in Spain: RD 837/2002

The rules for car adverts in Spain

7 rules decide what a dealer in Spain has to show on the car, in adverts and in financing examples. Each one, and what it asks of you:

RD 837/2002
Royal Decree 837/2002 on information about fuel consumption and CO2 emissions of new passenger cars offered for sale or financial leasing in Spain (label)
Authority Ministry of Industry (WLTP label model of the circular of 14 November 2018, published by IDAE); enforced by the consumer authorities of the autonomous communities (art. 10)
Put an A4 label with the official WLTP consumption and CO2 values clearly visible on every new car at the point of sale, trade fairs included. A car stays new until it is sold to an end customer, so km 0 cars and demonstrators need it too. The label may not carry any consumption or CO2 statement that does not follow the decree (art. 8).
RD 837/2002
Royal Decree 837/2002, rules for promotional material (impresos de promoción)
Authority Consumer authorities of the autonomous communities
Every advert, brochure or poster for a specific model states the official fuel consumption in l/100 km and the official CO2 emissions in g/km, easy to understand even at a quick glance and no less visible than the main message. Pure brand advertising without a model is exempt. Vehicle Hub applies the rule to your website as well, which is stricter than the printed wording and in line with EU Recommendation 2017/948.
Orden PRE/29/2004
Order PRE/29/2004 replacing Annex III of Royal Decree 837/2002 (poster or screen per brand)
Authority Ministry of the Presidency
For each brand at the point of sale, show a poster of at least 70 x 50 cm or a screen of at least 25 x 32 cm (17 inches) listing its new models. Models are grouped by fuel and sorted by ascending CO2, with the model of lowest official consumption at the top, values in l/100 km and g/km. The poster is renewed every six months, a screen every three, and carries its two statutory sentences.
TRLGDCU
Real Decreto Legislativo 1/2007, consolidated text of the General Law for the Defence of Consumers and Users
Authority Consumer authorities of the autonomous communities (fines under art. 49)
An offer that names a car and a price states the final, complete price including taxes. Additional costs are broken down, and potential gastos de gestión belong in the price. Vehicle Hub adds your transfer and preparation costs to the total and prints it with the VAT note.
Ley 16/2011
Law 16/2011 of 24 June on consumer credit contracts (advertising) (credit intermediaries)
Authority Banco de España
As soon as an advert shows an instalment, an interest rate or any cost figure, it carries a representative example: fixed borrowing rate (TIN), total amount of credit, TAE, term, cash price and down payment, total amount payable and the instalment. A dealer who arranges the loan also says whether he works exclusively with one or several lenders or as an independent intermediary. Spain has not yet transposed the 2023 Consumer Credit Directive, so no warning sentence applies today.
Circular 4/2020
Banco de España Circular 4/2020 on advertising of banking products and services
Authority Banco de España
The circular binds the lending bank, which also answers for adverts made through dealers. The TAE gets more weight than the TIN, and the characters of the example stay legible on screen and paper. Vehicle Hub prints the example with the TAE emphasised and at no less than 9 pt in the exposé.
Regulation (EU) 2023/988
General Product Safety Regulation (GPSR), information in online offers
Authority European Union regulation, directly applicable in Spain
A buyer in Madrid or Valencia who finds your car online, new or used, sees who made it: the manufacturer with postal and e-mail address, the EU responsible person for makes from outside the EU, the product identification and the safety information. Vehicle Hub fills the lines from its catalogue of makes and prints them in Spanish, under Información sobre la seguridad del producto, on the car page and in the exposé.

Car dealer compliance in Spain starts with Real Decreto 837/2002: every new passenger car you display, sell or offer on financial leasing carries an A4 label with its official WLTP fuel consumption and CO2 emissions, every advert names the same values, and each brand you sell needs a poster or screen listing its models. On top of that, the consumer law (TRLGDCU) asks for a final price that already includes taxes and any gastos de gestión, and Ley 16/2011 decides what a financing advert must show. Vehicle Hub keeps these values on the car and prints the label, the price sign, the exposé and the brand poster from them, so a concesionario, an agente or a compraventa works from one set of data.

Spain treats a car as new until it has been sold to an end customer, without an age or mileage limit. That puts km 0 cars, self-registrations and demonstrators under the label duty, and Vehicle Hub asks for their values just as it does for a factory-fresh car. Online, Vehicle Hub applies the advertising rule to your website as strictly as to print, and the car page built with the Vehicle Hub widgets shows the captioned consumption and CO2 line Annex IV asks for. How Vehicle Hub handles mandatory details across all markets is explained on car dealer mandatory information, and all 33 countries are on the car labelling directive by country overview. Vehicle Hub applies the rules; it is not legal advice.

What the RD 837/2002 label looks like

The label is an A4 sheet in the format of the WLTP model that the Ministry of Industry set in its circular of 14 November 2018. It opens with the sentence on the free fuel consumption guide, then names Marca/modelo and Tipo de carburante, lists the official WLTP consumption for the low, medium, high and extra-high phases and the combined cycle, and gives the official CO2 emissions in g/km. Plug-in hybrids add the weighted combined line, and electric cars show 0 l/100 km, 0 g/km and their electricity consumption. The label has no efficiency class: the voluntary A to G scale of Annex I.2 is calibrated on the old NEDC cycle, so Vehicle Hub does not print it.

RD 837/2002 label printed by Vehicle Hub for a new SEAT Ibiza, Gasolina, 5,6 l/100 km combined, 127 g/km CO2 (WLTP)

Mandatory details in Spain

Official WLTP fuel consumption per phase (Bajo, Medio, Alto, Extra-alto) and combined, l/100 km with one decimal
Official WLTP CO2 emissions in whole g/km
Fuel in the wording of the official model: Gasolina, Gasóleo, GLP, Electricidad
Weighted combined values (Ponderado) for plug-in hybrids
Captioned advertising line: Consumo oficial de combustible (WLTP, ciclo mixto) and Emisiones específicas oficiales de CO2 (WLTP)
The two statutory sentences: free guide at every point of sale, influence of driving behaviour
Models per brand grouped by fuel, ascending CO2, lowest consumption first
Final price including 21 % IVA and gastos de gestión or transfer costs
Representative example: TIN (fixed), total amount of credit, TAE, term, cash price and down payment, number and amount of cuotas, total amount payable, lender
Your role as credit intermediary (exclusive with one lender, with several, or independent)
Manufacturer, EU responsible person and safety information
All required values present before a new car goes online

What you get

The Spanish label from the car's own data
Open a new car and print the RD 837/2002 label: phases, combined value, CO2 and the two sentences come straight from the car. Petrol, diesel, GLP, hybrids, plug-in hybrids, electric cars, E85, natural gas and hydrogen each get the right layout and unit.
A poster for every brand in the showroom
Vehicle Hub builds the 70 x 50 cm poster per brand from your stock, grouped by fuel and sorted by CO2 with the lowest consumption first. Print a fresh one when the six months are up.
km 0 cars treated as new
A self-registration or demonstrator that has never been sold to an end customer still needs the label in Spain. Vehicle Hub asks for its values, holds the car back until they are complete and tells you exactly what is missing.
Final prices with gastos de gestión
Enter your transfer and preparation costs once. The price sign, the exposé and the car page show the full price with IVA and the costs it includes, the way the TRLGDCU asks.
Financing examples under Ley 16/2011
Set your partner bank, its fixed rate and your role as intermediary. The Loan Calculator prints the complete representative example with the TAE emphasised and the intermediary sentence underneath.
The Spanish product safety block, filled in
For a SEAT the exposé names SEAT, S.A. in Martorell with its customer care address and points to the owner's manual for the safety warnings. Every other make gets its own lines, and you can override them per make.

Print one Spanish label and one poster

Set Spain as your branch's main market, import a few new and km 0 cars and print the RD 837/2002 label for one of them. Then open the brand poster. If a value is missing, Vehicle Hub shows you which one before anything reaches a buyer.

See how it works See all plans

How to get started

Set Spain as your branch's main market
Create a KIMISUITE workspace for the dealership, add Vehicle Hub and choose Spain as the main market of your branch. From then on the Spanish rule set decides which cars need a label and what each advert must say.
Bring in your stock
Pull in your stock from mobile.de, your DMS or a CSV or XML feed, or create cars one by one with the creation assistant. Mark km 0 cars and demonstrators that were never sold to an end customer as new.
Check the values Spain asks for
Open the energy step of each new car: WLTP phases, combined values, CO2, and for plug-in hybrids the weighted values. Imported values count as confirmed by you, so correct anything a source got wrong.
Make car dealer compliance in Spain part of publishing
Print the label and the brand poster, set your gastos de gestión, and publish the car on your website. The car page, the price sign and the exposé carry the same values as the label.

Pricing

The Spanish rule set, the RD 837/2002 label, the brand poster, the price sign, the exposé and the Loan Calculator are part of Vehicle Hub, which starts at a fixed monthly price (see pricing) per dealership workspace. There is no charge per printed label and no separate compliance module.

See all plans

Is it the right fit?

A good fit if

Concesionarios and agentes with new, km 0 and demonstrator stock
Compraventas that also sell nearly new cars that were never sold to an end customer
Dealers with plug-in hybrids, electric cars or GLP cars in stock
Dealers who advertise financing through a partner bank and want the Ley 16/2011 example right every time

Not the right fit if

Dealers who want Vehicle Hub to publish their stock to coches.net, Milanuncios or Wallapop; Vehicle Hub publishes only to mobile.de, not to coches.net, Milanuncios or Wallapop
Dealers who need variable-rate financing examples; for Spain the Loan Calculator uses a fixed borrowing rate
Anyone looking for transfer paperwork with the DGT or legal advice on a specific case

Frequently asked questions

What does car dealer compliance in Spain cover?

Four things: the RD 837/2002 label on every new car, the official WLTP consumption and CO2 values in every advert, a poster per brand in the showroom, and a final price that includes taxes and gastos de gestión. Financing adverts add the Ley 16/2011 representative example.

Do km 0 cars and demonstrators need the label?

Yes, as long as they have never been sold to an end customer. The decree defines a new car by that sale, not by age or mileage, so a self-registered car on your forecourt still needs its label and its values in adverts.

Is there an A to G class on the Spanish label?

No. The compulsory label shows values only. Annex I.2 describes a voluntary class, but its curves are calibrated on NEDC values and give wrong results with WLTP figures, so Vehicle Hub leaves it out.

Can I mention the DGT environmental badge (0, ECO, C, B)?

You can name it in the car's description, because it comes from the vehicle register and is not an advertising duty. It never goes on the RD 837/2002 label, which may only carry the consumption and CO2 information the decree allows.

What must a financing advert in Spain show?

Once an instalment or a rate appears, the full representative example: fixed TIN, total amount of credit, TAE, term, cash price and down payment, the cuotas and the total amount payable. You also state whether you work exclusively with one or several lenders. The financing example appears once KIMISUITE has released Spain and you have filled in these fields.

Who supervises the customer data from my website enquiries in Spain?

The Agencia Española de Protección de Datos (AEPD), under the GDPR and the Spanish Ley Orgánica 3/2018 (LOPDGDD). A Spanish buyer who sends an enquiry about a car from your website can turn to the AEPD; you, not KIMISUITE, decide what happens to that enquiry in your e-mail and in CRM Business Hub.

Do electric, gas and hydrogen cars need a label too?

Yes, the decree covers every new passenger car. Vehicle Hub prints electric cars with 0 l/100 km, 0 g/km and their electricity consumption, natural gas in m3 or kg per 100 km and hydrogen in kg per 100 km, the units of the certificate of conformity.