Do I pay for every agent?

No. KIMISUITE bills per workspace, not per user. Everyone in your workspace with permission to work on tickets does so at no extra cost per seat.

Which plan do I need?

Start covers e-mail, the web form and Telegram with canned replies, assignment and the AI summary. Pro adds the live chat, response targets, rules, the help center, the satisfaction survey, the API and more AI. Business adds the chatbot, your own domain, webhooks, own dashboards and quality reviews. Try any plan free for 14 days.

Do I need my own mailbox?

Yes. Mail to your customers goes out only through a mailbox you connect with IMAP and SMTP, so it comes from your address and replies come back into the ticket. Chat and Telegram replies work without one.

How long does setting up take?

About five minutes. The setup guide walks you through connecting a mailbox, opening your form, inviting your team and answering your first ticket, and ticks each step when it has really happened.

Is there a limit on tickets?

No. Your plan includes storage for files: 1 GB in Start, 5 GB in Pro and 10 GB in Business. Customer mail and files always arrive, even when the storage is full.

Do my customers need an account?

No. They answer by e-mail or through the private link in every e-mail. Logged-in users of your own software can be recognised through signed users.

Can I bring my tickets from my old tool?

Yes. Import tickets and contacts from a CSV file with a test run first. Imported tickets send no mail and trigger no rule.

Does it work with my other KIMISUITE apps?

Yes. The customer file and open invoices come from CRM Business Hub, tickets become tasks in Task Hub, contacts go to Contacts, and the chat can be added through Widget Creator.

One shared inbox for e-mail, chat and Telegram

Free Trial

Every customer request in one shared inbox.

E-mail, your web form, the live chat on your website and Telegram land in one shared inbox. Your team answers from one place, from your own address, with response targets, rules and AI on its side. You pay for the workspace, not per agent.

Start Free Trial See what it does

Nothing gets lost, nobody answers twice

Every request becomes a ticket with a number, a status and a person who owns it. Your team works on one list instead of five mailboxes and a chat window.

Views with live counts. Unanswered, assigned to me, overdue: the list that needs you is one click away.
See who is on it. Who has a ticket open and who is typing, right at the top.
Reply and note side by side. Two tabs, two texts, so a note never reaches the customer.
Canned replies with a slash. Your best answers, with the customer's name already in them.

Your address, your thread, your logo

Support Hub reads new mail from your own mailbox every minute and changes nothing in it. Every answer goes out through the same mailbox, so it comes from your address and the next reply lands in the same ticket.

Clean inbox. Out-of-office replies, newsletters and bounces never open a ticket.
E-mails that look like you. Your logo, your colour and the customer's language.
A private ticket page. Customers follow and answer their request without a login.
A form for your website. Ready per brand, with spam protection and no cookies.

Chat on your website, messages in Telegram

Meet customers where they already are. The live chat sits on your website with one line of code, and your own Telegram bot turns every message into a ticket.

Context in the chat. See the page your visitor is on and when they are typing.
Never closed. When nobody is online, visitors leave a message and get your answer by e-mail.
Widget Creator. Choose position, bubble text and colours without code.
Telegram in three steps. Create a bot, paste the token, done. Photos and voice messages included.

Response targets and rules that do the routine

Promise an answer time and keep it. Targets follow your business hours, and rules take the first steps for you.

Response targets. First response and resolution per priority, paused while you wait for the customer.
Fair assignment. New tickets go round in turn or by workload, to whoever is online.
13 rule templates. Remind quiet customers, escalate missed targets, close solved tickets.
A test run first. See what a rule would do on your last 50 tickets before it runs.

A help center that answers before the ticket

Write an answer once and let customers find it themselves. Every brand gets its own help center with search, topics and your colours.

In every language you need. Each translation goes live on its own.
Suggestions in the form. Matching articles appear while the customer types the subject.
Made to be found. Own addresses, a sitemap and structured data for search engines.
Your own domain. In Business the help center runs on help.yourcompany.com.

AI that saves your team time

AI helps where it saves the most time, and a person stays in charge of what goes out.

Summaries. A long ticket in a few lines, in your language, in every plan.
Reply drafts. Written from your help articles and earlier answers.
Translation. Read and answer in your language, the customer gets theirs.
A chatbot in Business. Answers from your help center and hands over to your team.
Credits included. 500, 1,000 or 3,000 AI credits a month with your plan.

What Support Hub does for your customers

One shared inbox

E-mail, form, live chat, Telegram and API as tickets, with views, notes and bulk actions.

Replies from your address

Your own mailbox sends every answer, in the customer's thread and with your logo.

Live chat and Telegram

Chat on your website with one line of code, and your own Telegram bot.

Response targets

First response and resolution per priority, with business hours and holidays.

Rules and canned replies

Assignment, 13 rule templates with a test run, and answers with a slash.

Help center

Articles per brand in several languages, built to be found by search engines.

AI on your side

Summaries, reply drafts, translation and a chatbot that hands over to people.

Dashboard and satisfaction

Live numbers, reports by agent and target, and a one-click survey.

See Support Hub in action

Pricing Plans

Choose the right plan for your needs. All plans include free updates.

Monthly Yearly Save 20%

Support Hub What you get	Start €29.90 /mo · per workspace Start Free Trial	Pro €49.90 /mo · per workspace Start Free Trial	Recommended Business €99.90 /mo · per workspace Start Free Trial
Storage	1 GB	5 GB	10 GB
Mailboxes	2	10	50
Brands	1	3	5
Chat and messenger accounts	1	5	25
Automation rules		25	50
E-mail
Contact form
Telegram
Live chat
Saved replies
Automatic assignment New tickets go to your team in turn
Automatic reply
Ticket templates
Scheduled tickets Tickets that open on a set date or repeat
Custom fields
Saved views
Response targets and business hours
Help center
Satisfaction survey
API Create tickets from your own systems
Basic reports
All reports
Report export
Your own dashboards
AI summary
AI reply suggestions
AI translation
AI chatbot Answers from your help center, hands over to your team
Several brands
Your own domain Your help center on your own web address
Webhooks Tell your other systems when a ticket changes
Activity log
Answer reviews Score answers and coach your team