Part of Support Hub AI that reads, drafts and translates
Summaries, reply drafts, translation and a chatbot
A long conversation, a customer in another language, the same question for the hundredth time: this is where AI helps. It sums up a ticket in your language, drafts a reply from your help articles and earlier answers, and translates the customer's message and your reply, with both versions side by side before you send.
In Business a chatbot answers in your live chat from your published articles and hands over to a person when it does not know. Everything runs on the AI credits included in your plan, every result shows what it used, and nothing uses credits without your click unless you switch it on. A person always sends the drafts.
Key Benefits
Catch up in seconds: a summary of what the customer wants and what is still open
Answer in their language: the customer's message and your reply translated, both shown
Drafts from your own knowledge: help articles and earlier replies, never other customers' data
Credits included: 500, 1,000 or 3,000 AI credits a month with your plan
A summary of any ticket
What they want, what happened, what is open
One click sums up the whole conversation in your language: what the customer wants, what has happened and what is still open. If new messages arrive later, the summary tells you.
Reply drafts from your own answers
Based on your help articles, sent by you
Ask for a draft and it lands in your reply box, written from your help articles and earlier replies. Ask for it shorter or friendlier, edit it, and send it when it is right.
Talk to customers in their language
Both versions shown before you send
Read the customer's message in your language with one click or automatically, with the original always at hand. Write your answer in your language, check both versions and send it in theirs.
A chatbot that knows its limits
Answers from your articles, hands over to people
The chatbot answers in your live chat only from your published help articles and names them. When it does not know or the visitor wants a person, your team takes over with the whole conversation as a note.
Quality reviews of your replies
Your criteria, your weights, a report per agent
Build scorecards with your own criteria and weights, or start from the ready one. Review replies with a click or as a sample, and see the results by agent and criterion.
Use Cases
Taking over a long ticket
Your colleague is on holiday and left a ticket with 14 messages. The summary tells you in a few lines what happened and what is still open.
A customer from Portugal
The message arrives in Portuguese. You read it in your language, reply in yours, check both versions and send it in Portuguese.
Questions at midnight
The chatbot answers a delivery question from your help center, names the article, and hands the next question to your team in the morning.
FAQ
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