Many customers would rather send a quick message than write an e-mail. Connect your own Telegram bot and every message to it becomes a ticket in your inbox: text, photos, documents, voice messages and videos. Your team answers from Support Hub, and the reply arrives in the customer's Telegram chat, with formatting.
Setting it up takes three steps: create the bot with BotFather, paste the token, done. Support Hub sets up everything else and tests the connection for you. Telegram is included in every plan.
Key Benefits
Set up in three steps: create a bot with BotFather, paste the token, done
Everything arrives: text, photos, documents, voice messages, audio and video up to 20 MB
One inbox: Telegram tickets get the same rules, views and reports as e-mail
Included in every plan, from Start on
Your Telegram bot in three steps
BotFather, token, done
The setup page walks you through BotFather step by step. Paste the token, and Support Hub sets the webhook and its secret itself and tests the bot with a result in plain words.
Photos, files and voice messages
Everything your customer sends, in the ticket
Text, photos, documents, voice messages, audio, video and stickers all arrive in the ticket. Your replies go back into the customer's chat with bold, italic and links intact.
One story per customer
Solved tickets reopen within 14 days
When a customer writes again within 14 days, their solved ticket reopens, so you see the whole story. After that a new ticket starts, and if a customer blocks your bot, the ticket says so.
Use Cases
A photo of the problem
A customer sends a photo of the broken part to your bot. It lands as a ticket with the picture, and your answer goes back into his chat.
A voice message on the go
A driver sends a voice message from the road. Your team listens in the ticket and replies in writing.
Back a week later
The customer writes again about the same order. Within 14 days the solved ticket reopens, so the whole story stays together.
FAQ
Try Support Hub today
One shared inbox for e-mail, chat and Telegram
14 days free, cancel anytime, no minimum term.
