Part of Support Hub E-mail and web form as tickets
Your own mailbox, your own address, every reply back
Your customers keep writing to the address they know. Support Hub picks up new mail from your mailbox every minute and turns it into tickets, without changing anything in the mailbox, not even the read marks. Customer replies join the right ticket on their own, and out-of-office replies, newsletters and bounces never open a ticket.
Your answers go out through your own mailbox, so they come from your address, stay in the same thread and bring the next reply back into the ticket. Each e-mail carries your logo, your colour and a private link to the ticket page. For everyone else there is a web form per brand, ready to link or embed on your website.
Key Benefits
Your address, not ours: every reply goes out through your own mailbox and comes back to the ticket
Nothing changes in your mailbox: no moved mail, no read marks, nothing deleted
No noise: out-of-office replies, newsletters and bounces never become tickets
No ticket limit: customer mail and files always arrive, even when your storage is full
Connect a mailbox in minutes
IMAP and SMTP, tested in plain words
Enter the address and your IMAP and SMTP servers and click Save and test. The result tells you separately whether incoming and outgoing mail work, and why not if something is wrong.
Replies from your own address
In the customer's thread, with your logo
Every answer goes out through your mailbox and stays in the thread your customer started. It shows your logo and colour, speaks the customer's language and carries a private link to the ticket page.
A support form for your website
Link it or embed it, spam-free without cookies
Every brand gets a ready form with name, e-mail, subject, category, message and files, plus your own fields. Link it or embed it on your website; with a help center, it suggests matching articles while the customer types.
A private page for every ticket
Customers follow, reply and add files
Behind the link in every e-mail your customer finds the whole conversation, without your notes. They reply, add files and close or reopen the ticket, no login needed. With the survey on, they rate your help too.
Use Cases
The address on your invoices
Customers write to service@ because it is printed everywhere. You connect it once, and every e-mail becomes a ticket your team can share.
A reply that finds its way back
The customer answers your e-mail a week later. The answer lands in the same ticket, because Support Hub follows the mail thread, not a number in the subject.
A form on the contact page
You paste the form into your website. Visitors send a request with photos, and the confirmation e-mail gives them a private link to follow it.
FAQ
Try Support Hub today
One shared inbox for e-mail, chat and Telegram
14 days free, cancel anytime, no minimum term.
