Every feature in Support Hub
11 areas, 47 features in total. Each area has its own page with a screenshot, what it does.
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One shared inbox for your whole team
Every request a ticket, every ticket an owner
Includes Views that show what needs youReply and note in one placeSee who is on a ticketEvery customer with their history
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E-mail and web form as tickets
Your own mailbox, your own address, every reply back
Includes Connect a mailbox in minutesReplies from your own addressA support form for your websiteA private page for every ticket
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Live chat on your website
Talk to visitors while they are still on your page
Includes Chat on your site in a minuteKnow who you are talking toA message form when you are awayA quick rating after each chat
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Customer support in Telegram
Your own bot, answered from your help desk
Includes Your Telegram bot in three stepsPhotos, files and voice messagesOne story per customer
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Response targets and business hours
Promise a response time and keep it
Includes Targets per priorityBusiness hours and holidaysWarnings before it is too lateMet or missed, for good
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Rules, assignment and canned replies
Let the routine work run by itself
Includes Tickets shared out automaticallyRules that read like a sentenceCanned replies with a slashAn automatic reply that knows its placeYour own fields on every ticketTickets that come back on schedule
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A help center that answers first
Public articles that stop questions from becoming tickets
Includes Write articles your customers understandOne article, many languagesArticles search engines can findA help desk for each of your brandsYour help center on your own domain
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AI that reads, drafts and translates
Summaries, reply drafts, translation and a chatbot
Includes A summary of any ticketReply drafts from your own answersTalk to customers in their languageA chatbot that knows its limitsQuality reviews of your replies
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Dashboard, reports and satisfaction
See how your support is doing, at a glance
Includes A dashboard that starts with todayReports by agent, target and topicA satisfaction survey with one clickDashboards arranged your way
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API, webhooks and signed users
Connect Support Hub to your own software
Includes An API for tickets and contactsSigned users instead of a portalWebhooks for every new ticketBring your tickets with youAn audit log of every change
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Works with your KIMISUITE apps
Customer file, contacts and tasks next to the ticket
Includes The CRM file next to the ticketA task from any ticketTicket contacts in your address book
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