Service Manager

Massage booking software that books the therapist, the room and the time to reset it

A hot stone massage needs the stones heated before and the room reset after. Clients book on your page, and only see times when a therapist and a room are free for the whole stretch.

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Massage booking software that books the therapist, the room and the time to reset it

What it looks like in practice

  1. Tuesday, 8:30: stones on, room one ready

    The first hot stone massage starts at nine. Its fifteen minutes of preparation were blocked in the calendar, so nobody booked room one at half past eight. The page offered the first free time from nine.

  2. Tuesday, 12:00: two therapists, two rooms

    Your therapists share two rooms. Each massage needs one of each, so the page offers a noon slot only while a therapist and a room are both free.

  3. Wednesday, 15:00: home visits stay yours

    Your Wednesday afternoon home visits live in your personal calendar. It is connected to Service Manager, so the studio page never offered those hours, and in your week view they appear grayed out, marked Busy (external).

  4. Friday: Saturdays fill first

    You set a booking window of thirty days. Clients can plan a month ahead, and nobody books next summer before you know your hours. Your minimum notice keeps same-hour surprises out too.

Massage booking software has to keep three things in step: the therapist, the room and the minutes around the massage itself. In Service Manager a relaxation massage or a hot stone massage names the resource types it needs, for example Massage Therapist and Treatment Room, and carries its own preparation and follow-up time. In the editor it reads as one plain sentence: seventy-five minutes blocked for each booking, then a ten-minute gap. Your booking page offers only the times when everything fits.

Each therapist works to her own week, with split shifts and personal breaks, and each room has its own hours too. The Health & Beauty template brings body treatments and the Massage Therapist type, ready to rename and price. Clients book in sixteen languages and get your emails in the language they used. The Health & Beauty template also brings an Appointment Reminder: switch on email notifications, and on Professional or Enterprise every client gets an email before the massage. A client who has to drop out cancels or reschedules from that email, so a late change shows up as a free room on your page, not as a therapist waiting with warm stones. If you also keep home visits or a second practice in your own calendar, connect it by its iCal address, and those hours never show on the studio page. To see how much a room can carry in a day, use the staff utilization calculator, and find every detail on the Service Manager page.

What you get

  • Therapist and room together

    Each massage names the therapist type and the room type it needs. It is only offered when both are free for the whole time. A sixty-minute massage never lands in a room that is still being reset.

  • Heat the stones, reset the room

    Preparation and follow-up minutes sit around the massage. The editor tells you exactly what one booking blocks. Clients see the full length of each massage before they choose.

  • A week per therapist

    Give each therapist her own hours, split shifts and personal breaks. Rooms get their own weeks as well. A therapist who works Tuesdays only is offered on Tuesdays only.

  • Couples side by side

    Give the couples room a capacity of two, and two massages can run in it at the same time, each with its own therapist. A note on the bookings tells you they belong together.

  • Sixteen languages for visitors

    Turn on the languages your clients speak. Each massage gets a name and description per language, and the page switches all of it. Prices follow the local number format in each language.

  • An email before every massage

    Clients hear from you before they arrive, at the hours you choose, for example 24 and 5 hours ahead. A client with a cold cancels or moves her hot stone massage from the button in that email, so the stones and the room go to someone else instead of waiting for nobody.

Lay out your massage menu

Add your massages with lengths and prices, your therapists and rooms, and see the week your clients would book from. Start with your two most booked massages and one room, and add the rest once the first clients have booked.

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What one hot stone massage blocks

An example: enter your own minutes per massage. The staff utilization calculator shows how much of a therapist's week turns into booked time.

Calculate it for your event

Heating stones and room set-up
15 minutes, set as preparation
Hot stone massage
75 minutes, the service length
Room reset and fresh linen
15 minutes, set as follow-up
Gap to the next client
10 minutes, set as buffer

How to get started

  1. Start your massage booking software with body treatments

    Pick Health & Beauty during onboarding and keep the body treatments and the Massage Therapist type.

  2. Add rooms and therapists

    Create each room and therapist with their own weekly hours, and name what each massage needs.

  3. Set lengths and rules

    Add preparation and follow-up minutes, a minimum notice, a booking window and your cancellation policy.

  4. Publish your page

    Pick a calm template such as Minimal or Elegant, set your colors and a short link, and share it.

Pricing

Service Manager starts at a fixed monthly price (see pricing) for your whole massage practice workspace, not per therapist. Rooms and therapists turn into bookable resources on Professional or Enterprise, which also send the reminder emails, and Enterprise adds staff records, roles and shifts. Connecting your personal calendar costs nothing extra on any plan.

Fourteen days to set up your rooms and therapists and try it, with no minimum term.

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Is it the right fit?

A good fit if

  • Massage studios with one or more rooms shared by several therapists
  • Independent massage therapists who want their own booking page
  • Studios offering massages of different lengths, from thirty minutes to ninety
  • Studios with clients who book in different languages
  • Therapists who also do home visits and keep them in their own calendar

Not the right fit if

  • Practices that need clinical notes, intake forms or treatment records
  • Studios that remind clients by text or WhatsApp; Service Manager sends its reminders as email
  • Studios that sell gift vouchers or massage packages
  • Studios whose therapists need the app screens translated; the client side speaks sixteen languages, the admin English only

Frequently asked questions

What should massage booking software do for a small studio?

Keep the therapist, the room and the minutes before and after each massage in step, and show clients only times that really work. That is what Service Manager does from your services and resources. Walk-ins and phone bookings go into the same calendar.

Can two therapists share one room?

Yes. Rooms and therapists are separate resources with their own weeks. A massage is only offered when one of each is free.

How do I block time to heat stones or change the linen?

Add preparation and follow-up minutes to the massage. They are blocked in the calendar every time it is booked. The editor shows the total, so you always know what a booking really costs in room time.

Can a couple book together?

Yes, as two massages at the same time in a room with capacity two, each with a therapist of its own. Ask them to add a note, so you know the bookings belong together.

Can I review bookings before they are final?

Yes. With auto-confirm off, each new booking comes in as Requested. You confirm each one from the dashboard. Each confirmed booking moves from Requested to Confirmed in its timeline.

Is it priced per therapist?

No. One monthly price covers the whole studio workspace. To set up therapists and rooms as resources, pick Professional or Enterprise.

Can my personal calendar keep clients out of my days off?

Yes. Under Calendar sync, add the iCal link of your personal calendar. Anything busy there, including recurring and all-day entries, is blocked on your booking page. Service Manager only reads it and stores just the start and end of each entry.

Do clients get a reminder before their massage?

Yes, an email. Keep the Appointment Reminder automation the template creates, which runs on Professional and Enterprise, and turn on email notifications. Enter the hours before the start you want, and each one goes out once per booking. With the cancel and reschedule button in it, a client who cannot come lets you know while the room can still be filled. Bookings late in the evening are fine too; a minimum notice keeps out the ones you could not prepare for.

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Ready when you are

Set it up in your own workspace and see how it works with your data.

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