Part of Support Hub A help center that answers first
Public articles that stop questions from becoming tickets
Most questions have been asked before. Write the answer once as an article, and your customers find it in your help center before they open a ticket. The web form even suggests matching articles while the customer types the subject, and every article asks whether it was helpful.
Each brand gets its own public help center with search, topics and your logo and colour. Translate articles into the languages you need, each published on its own, and search engines find them through their own address, a sitemap and structured data. In Business the help center can run on your own domain.
Key Benefits
Fewer tickets: the form suggests articles while your customer types
Every language you need: translations per article, each published on its own
Made to be found: own addresses, sitemap and structured data for search engines
Know what works: views and the share of helpful votes per article
Write articles your customers understand
Topics, pictures and a draft that waits
Sort articles into topics with icons, write with headings, lists, links and pictures, and keep a draft until it is ready. Unsaved changes stay in your browser and come back on the next open.
One article, many languages
Each translation published on its own
Translate every article and topic in tabs with flags. Each language goes live when it is ready, and a missing language shows the original, so no customer meets an empty page.
Articles search engines can find
Own addresses, sitemap and structured data
Every article has its own address per language, and it stays fixed once published. Each brand gets a sitemap and structured data for articles, questions and breadcrumbs, and you see views and helpful votes per article.
A help desk for each of your brands
Own logo, colour, form and help center
Give each brand its name, logo and colour, its own form, channels and help center, and preview the customer page in light and dark before you save. Several brands come with Pro and Business.
Your help center on your own domain
help.yourcompany.com with its own certificate
Enter your domain, set the CNAME and TXT records, and Support Hub checks them for you. Once they are found, the domain gets its certificate, and links and e-mails use your address.
Use Cases
How do I reset my password?
You write the article once. Customers type password in the form, the article appears, and the ticket is never needed.
Customers in three countries
You translate your top articles into German and Italian. Each language goes live when it is ready, and the rest shows the original.
Two products, two brands
Your shop and your repair service each get their own help center, form and colours, from one workspace.
FAQ
Try Support Hub today
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