Part of Booking Hub Guest Management & Automated Communication
The guest file, and the message thread with it
Full guest details on every booking — name, email, phone, address, passport and ID number, special requests, business-travel flag. Everything reception is asked for, in the place they are asked.
Guests open their own booking with a code from the confirmation email, with no account and no password, and can write to the property from there.
Key Benefits
Automatic CRM sync eliminates manual data entry and keeps every guest profile accurate and up to date in real time
Automated email sequences for confirmations, reminders, and follow-ups save staff time and improve the overall guest experience
Invoice generation directly from the Booking Hub or CRM Business Hub speeds up billing and reduces administrative overhead
Time-limited room offers with optional direct payment drive last-minute bookings and increase revenue from a single dashboard
Guest Booking Portal
No account, no password, just a code
Guests open their booking with the code from the confirmation email. They see the stay, the bill and the arrival details without registering for anything.
Guest Messaging
A live thread between guest and property
A chat between guest and property that runs live rather than by email round-trip. Guests write from their booking page; the property answers from the booking.
Room Offers — an offer that holds the rooms
An offer that takes the rooms off sale
Quote for rooms and those rooms come off sale — on your website and on every connected channel — until the guest accepts or the offer lapses.
That is the difference between an offer and a hope: the rooms are actually held.
Use Cases
Boutique Hotels
A boutique hotel can automatically sync every reservation into guest profiles, track repeat visitors, and send personalized pre-arrival emails — all without any manual effort. Time-limited offers for slow periods can be launched in minutes directly from the dashboard, helping fill rooms and boost revenue.
Vacation Rental Managers
Property managers handling multiple rentals benefit from automated booking confirmations and follow-up emails that maintain a professional image without adding to their workload. Invoices can be generated instantly from the Booking Hub, keeping finances organized across every property.
Hotel Groups & Chains
Larger hotel groups can segment their entire guest database by stay frequency, spending habits, or location, then deploy targeted email campaigns with exclusive offers. Centralized invoice management and CRM integration across all properties ensure consistency and operational efficiency at scale.
FAQ
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Hotel Booking System Built for Direct Growth
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