Full guest details on every booking — name, email, phone, address, passport and ID number, special requests, business-travel flag. Everything reception is asked for, in the place they are asked.
Guests open their own booking with a code from the confirmation email, with no account and no password, and can write to the property from there.
Key Benefits
Every guest detail on the booking: contact, address, ID number and special requests
Guests open their booking with a code from the confirmation email, without an account
A live chat with each guest, kept with the booking, and an automatic welcome message
Room offers that hold the rooms until the guest signs, with CRM Business Hub
Guest Booking Portal
No account, no password, just a code
Guests open their booking with the code from the confirmation email. They see the stay, the bill and the arrival details without registering for anything.
Guest Messaging
A live thread between guest and property
A chat between guest and property that runs live rather than by email round-trip. Guests write from their booking page; the property answers from the booking.
Room Offers — an offer that holds the rooms
An offer that takes the rooms off sale
Quote for rooms and those rooms come off sale — on your website and on every connected channel — until the guest accepts or the offer lapses.
That is the difference between an offer and a hope: the rooms are actually held.
Room Offers works together with CRM Business Hub in the same workspace, which turns the accepted offer into bookings and an invoice.
Use Cases
The returning guest
A regular calls to book again. Reception searches the customer records first, finds the guest from the last stay and books without typing everything twice.
A question before arrival
A guest asks from their booking page whether late arrival is fine. Reception answers in the inbox, and the conversation stays with that booking.
A tour operator wants twelve rooms
You send a room offer that takes the rooms off sale until it expires. The operator signs it online, and one click turns it into bookings and an invoice.
FAQ
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Hotel Booking System Built for Direct Growth
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