Introducing the CRM Business Hub
With the launch of the CRM Business Hub, KIMISUITE expands its platform beyond operational tools into full business management.
The CRM system enables companies to:
- Manage customer data centrally
- Create and track offers and invoices
- Monitor customer interactions
- Handle recurring billing processes
This provides a structured overview of all business relationships and financial activities within one system.
Seamless Integration with the Booking Hub
A key development is the full integration between the CRM Business Hub and the Booking Hub. This connection allows hotels to manage the entire guest journey within a single platform.
From Inquiry to Booking and Payment in One Workflow
Hotels can now handle the complete process from initial inquiry to final payment without switching systems.
- Create offers directly from available rooms
- Send offers to guests via secure links
- Allow online acceptance and payment
- Automatically convert offers into confirmed bookings
At the same time:
- Rooms are reserved during the offer period
- Payments trigger booking confirmation
- Invoices are generated automatically
This creates a continuous workflow that reduces manual input and minimizes errors.
Bancard Integration for Local Payment Processing
KIMISUITE now supports Bancard payments through integration with NLB, enabling local card transactions in markets where international providers are limited.
- Accept card payments locally
- Process secure transactions
- Enable direct payments during booking or offer acceptance
This is particularly relevant for businesses operating in regions such as the Balkans.
A Unified Business System
With the addition of the CRM Business Hub and its integration with the Booking Hub, KIMISUITE becomes a fully connected system that combines:
- Customer relationship management
- Hotel operations
- Invoicing and billing
- Payment processing
This reduces the need for multiple tools and creates a consistent data environment across all business processes.
Conclusion
Businesses no longer need separate systems for bookings, customer management, and payments. With KIMISUITE, all core processes are integrated into one platform, improving efficiency and transparency.
Start Using KIMISUITE
You can test the full system, including CRM and Booking Hub integration, with a 14-day free trial.