Can we schedule by room and therapist at the same time?

Yes. KIMISUITE helps you coordinate the treatment room, assigned therapist, and required equipment as one cohesive reservation—so the full setup is ready on time.

How do guest notes work for returning clients?

Guest notes and special requests stay attached to the guest profile and can be surfaced during booking and service delivery, so preferences are remembered across visits.

What if a service needs specific equipment?

You can account for equipment availability during scheduling, reducing conflicts like two bookings requiring the same device at the same time.

Do you support post-visit surveys?

Yes. Send a post-visit survey to capture satisfaction, therapist feedback, and improvement ideas—then use insights to refine service standards.

Is this connected to appointment management?

It pairs naturally with KIMISUITE’s Service Manager for effortless appointment management—ideal for spas balancing daily volume with luxury-level detail.

Spas

Perfectly Timed Spa Days—Rooms, Staff & Equipment in Harmony

Coordinate treatment rooms, therapists, and tools while capturing guest preferences—so every visit feels effortlessly bespoke.

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Common Challenges

Overlaps across rooms, therapists, and time

A couple’s massage blocks the room, a hot stone set is elsewhere, and the right therapist is booked—resulting in delays and last-minute reshuffles.

Guest preferences vanish between visits

Allergies, pressure preferences, music choices, and “please avoid scented oils” live in someone’s memory—or not at all—breaking the luxury promise.

Gift cards and add-ons are hard to reconcile

Redemptions, partial uses, and upgrades get tracked in spreadsheets, creating awkward checkout moments and missed revenue.

The Solution

KIMISUITE brings calm to the back office so your spa feels serene on the floor. With orchestrated scheduling, you align treatment rooms, therapists, and equipment in one flow—reducing bottlenecks and protecting on-time starts.

Capture guest notes and special requests where they belong: inside the booking. Your team can greet guests with confidence and deliver consistent personalization across every visit. After the appointment, post-visit surveys close the loop, turning feedback into refinements that keep guests returning—and gifting the experience to friends.