Track every buyer from first click to repeat service visits
KIMISUITE CRM Business Hub connects leads, deals, service, and trade-ins so no customer disappears after the sale.
Common Challenges
Customers vanish after delivery
You close the deal, then the relationship goes quiet—no service bookings, no accessories, no referrals, no repeat purchase plan.
Disconnected teams and tools
Sales, F&I, and service work in silos, so handoffs get messy and the customer has to repeat their story at every step.
No clear path to the next sale
Without lifecycle visibility, it’s hard to time follow-ups for maintenance, equity updates, lease-end, or trade-in moments.
The Solution
KIMISUITE CRM Business Hub gives dealerships one timeline for every customer—lead source to showroom visit to service lane and back again.
Capture inquiries, schedule test drives, match buyers to in-stock vehicles, and keep deal notes, offers, and documents in one place. Then automate the post-sale rhythm with service reminders and targeted follow-ups based on ownership stage.
- Know the next best action for every customer, every day
- Improve retention with consistent service communication
- Increase lifetime value by turning service visits into trade-ins and upgrades
Key Features
Lead source to lifetime value tracking
See which channels create customers who return for service and buy again—not just who fills out a form.
Stage-based follow-up automation
Trigger reminders and tasks for delivery check-ins, maintenance windows, lease milestones, and upgrade opportunities.
Inventory-customer matching + test drive scheduling
Match preferences to available units fast and lock in appointments before competitors do.
