One hotel system to know every guest—and fill more rooms
Unify CRM + PMS in KIMISUITE to personalize stays, automate messages, and optimize occupancy and revenue—without losing the human touch.
Common Challenges
Guest data scattered everywhere
Preferences, notes, and booking details live in different tools and spreadsheets—so staff can’t see the full story at check-in.
Personalization depends on memory
Without a complete booking history, teams miss VIP signals, allergies, room preferences, and the small details that create loyalty.
Manual communication steals time
Pre-arrival tips, in-stay messages, and post-checkout follow-ups are done by hand, causing inconsistency and missed upsell moments.
The Solution
KIMISUITE brings your property management (PMS) and guest relationship management (CRM) together—so every interaction feels informed, timely, and personal.
With one profile per guest, your team instantly sees booking history, preferences, notes, and value—across all stays and channels. Automated communication helps you deliver the right message at the right time, while occupancy and revenue insights support smarter pricing decisions.
- Know your guests before they arrive and prepare the perfect welcome
- Recognize repeat visitors and VIPs in seconds
- Spot demand patterns to improve rates and forecast revenue
- Turn first-time stays into repeat bookings with targeted follow-ups
Technology handles the routine—your team focuses on hospitality.
Key Features
Occupancy & revenue clarity
Track occupancy patterns, revenue trends, and forecasts at a glance to support smarter rate decisions and stronger performance.
Automated guest communication
Send consistent pre-arrival, during-stay, and post-checkout messages that still feel personal—saving hours each week.
Unified guest profiles
Keep one guest profile with complete booking history, preferences, and notes—connected directly to reservations and front-desk workflows.
